Refund policy

30-day returns

You may notify us of a change-of-mind return within 30 days after delivery. Email info@mezmoglobe.com with your order number or proof of purchase. Send the goods back within 14 days after notifying us. You pay change-of-mind return postage.

Pack the pen securely with its supplied accessories. You may inspect it as you would in a shop. Any deduction for handling beyond what is necessary to establish its nature, characteristics and functioning will be explained and applied only where permitted by law. Missing original packaging does not remove statutory rights.

Returns address

MEZMOPEN / SIA OutBox
Rožu prospekts 48
Berģi, Garkalnes pag., Ropažu nov.
LV-1024, Latvia

Email us first for return instructions. Prior approval is not a condition of exercising statutory withdrawal rights.

Faulty, damaged or incorrect items

Contact info@mezmoglobe.com with your order details and a description of the problem. Photos can help us assess it. We cover necessary return and replacement shipping for faulty, damaged or incorrect items and provide repair, replacement, price reduction or refund as required by applicable law. Fault claims are not limited to 30 days.

Refunds

Refunds go to the original payment method without a refund fee, unless another method is expressly agreed. We refund without undue delay and within 14 days of your cancellation notice, but may withhold payment until we receive the goods or evidence of return, whichever is earlier. For a full-order return, we refund standard outbound delivery charges; extra charges for a premium delivery option are excluded. Your payment provider may take additional time to display the credit.

Statutory rights

Mandatory consumer rights remain unaffected, including EU consumers' 14-day withdrawal right and minimum two-year legal guarantee for non-conforming goods. A discounted price alone does not remove these rights.

Optional withdrawal notice

To SIA OutBox, info@mezmoglobe.com, Ūbeļu iela 16–66, Ādaži, Ādažu nov., LV-2164, Latvia:
I hereby withdraw from my purchase of [goods].
Order number: [number]. Ordered on / received on: [dates].
Consumer name and address: [details]. Date: [date]. Signature only if sent on paper.